CONTACT!

Thanks in advance for taking the time to help us make CLARALUX 2015 as good as it can be!  And as compatible as it can be with other mods.

IF YOU ARE REQUESTING A COMPATIBILITY PATCH:

Please explain the “incompatibility” as best you can.  Since we can’t possibly be familiar with every mod ever made, it’d be quite helpful if you are able to narrow down the issue.

Also please be prepared to help us by, at minimum, being ready and able to test the patch should we decide to make one.

Fair warning, the FIRST thing I’m going to do is ask you to help test it, so if you’re unwilling to help in securing your own request, then please don’t bother asking – and I’ll avoid considering you an entitled jerk 😉  Deal?

If all of the above is agreeable to you, by all means, fill out the Contact Form below, provide us with the “conflicting” mod’s link and we’ll happily take a look.

IF YOU ARE REPORTING BUGS or REQUESTING AN ASSESSMENT:

If you are experiencing BUGS that you believe are caused by CLARALUX, please

 

Please also take the time to consider my time and make damn sure you have properly optimized your system, cleaned your Save Game and you have “reasonable resource usage”.   I honestly won’t take kindly to you pinning your problems on me, cool?

In order to help, I need you to fill out the form below and send me some files…

NAME : Your Name (doesn’t have to be your real name)

NEXUS USER NAME : Your NEXUS Name, which I will use to contact you via the NEXUS’ Private Messenger.

EMAIL ADDRESS : EMAIL address, if you don’t mind having this conversation via regular email.

SUBJECT : Briefly explain the issue.

MESSAGE : In order to help, I NEED these things:

1 – Tell me – as exactly as possible – what the problem is.

2 – Your LOAD ORDER

3 – Your CLARALUX SETTINGS, including which texture resolution you chose.

4 – Your System Specs, UGRIDs setting and the resolution you play at.

5 – Can you predictably repeat the error or is it “sometimes”?  What causes it?

ATTACHMENT : In order to diagnose the issue, I have to be reasonably certain that it’s not coming from “your side” (ie: Save Games full of extra garbage and throwing tons of non-WZ related errors).
Please put the following files into a ZIP and upload them here:

1 – Your most recent PAPYRUS LOG

2 – Your most recent SAVE GAME

3 – Your Skyrim.INI and SkyrimPrefs.INI will be helpful

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The Small Print : Should you fail to provide any of the above, I will be unable to do my due diligence and will, without contacting you, quietly ignore your request until such time as you can provide the above items.  I reserve the right to decline taking any action to attend to your request, but will give everything due consideration.

 

IF YOU ARE REPORTING POTENTIAL INCOMPATIBILITY:

If you are experiencing an “incompatibility” (ie: CLARALUX spawning in your player home), please fill in the below contact form with the following:

NAME : Your Name (doesn’t have to be your real name)

NEXUS USER NAME : Your NEXUS Name, which I will use to contact you via the NEXUS’ Private Messenger.

EMAIL ADDRESS : EMAIL address, if you don’t mind having this conversation via regular email.

SUBJECT : Tell me – briefly – what the problem is.

MESSAGE : In order to help, I NEED these things:

1 – The name and NEXUS LINK of the mod you believe to be “incompatible”

2 – A description of the problem.

ATTACHMENT : If possible, a screengrab (or a few screengrabs) of the location.

[contact_form]

The Small Print : Should you fail to provide any of the above, I will be unable to do my due diligence and will, without contacting you, quietly ignore your request until such time as you can provide the above items.  I reserve the right to decline taking any action to attend to your request, but will give everything due consideration.